100% Satisfaction Guarantee
If a piece is not right for you, return it within 30 days of delivery for a full refund to your original payment method. This includes rings made to order in your size.
Conditions
- The piece must be unworn and in its original condition and packaging.
- Please include everything that came with it, including any laboratory report, certificate or documentation.
- Pieces engraved at your request are final sale.
How to return
Email us at silvajewellerscanada@gmail.com with your order number before sending anything back. We will reply with return instructions. Returns must be sent fully insured with a signature required, as the piece remains your responsibility until we receive it.
Refunds
Once we have received and inspected the piece, we will email you to confirm, and refund the full purchase price to your original payment method.
Damaged or not as described
If your order arrives damaged, or is not as described, please contact us as soon as possible after delivery with your order number and photos, and we will put it right.